• Doctor
  • Independent doctor

Archived: DHI Manchester

Suite 3, Third Floor, Blackfriars House, St Mary's Parsonage, Manchester, M3 2JA (0161) 839 3769

Provided and run by:
UK Clinics Manchester Limited

Important: The provider of this service changed. See new profile

All Inspections

16 September 2013

During an inspection looking at part of the service

This was a follow-up inspection. At the previous inspection in May 2013 we found that the provider was not carrying out sufficient checks to ensure the correct operation of equipment. In particular, adequate checks were not being made of the autoclave, a machine designed to sterilise reusable instruments used during the hair transplant procedures.

At this inspection we found that the provider had taken steps to ensure that the correct functioning of the autoclave was monitored. The machine had been serviced and was on a service contract.

We found that clients of DHI were now protected against the risks of cross infection because the machine used to sterilise instruments was properly checked to ensure it was functioning correctly.

17 May 2013

During a routine inspection

There were no clients present on the date of our inspection, but we spoke to some clients by telephone afterwards.

One client told us: "It was definitely not a hard sell. I was given time to think."

One client we spoke to said: "Four days after my hair looked fine. I am absolutely over the moon with my hair. I wouldn't hesitate to go there again. It's the best money I've ever spent."

We found that the standard of customer care was high, and that DHI tried to ensure all its clients were well informed about the procedure, were as comfortable as possible during the procedure and were followed up to ensure that it had been successful.

We found that the provider had the correct equipment to sterilise the reusable medical instruments, but was not using all the correct procedures to ensure that the equipment was working correctly.

The provider had systems in place to monitor the quality of the service.