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Inspection report

Date of Inspection: 14 May 2013
Date of Publication: 12 June 2013
Inspection Report published 12 June 2013 PDF


Inspection carried out on 14 May 2013

During a routine inspection

At the time of our inspection to the service on 14 May 2013, we found no young people were receiving a period of respite at Eco Nights. Following our inspection we spoke with five relatives. All confirmed that they were very happy with the care and support provided for their member of family. They told us that staff rapport with the young people who used Eco Nights was positive. Comments included "The service is brilliant", "I have total confidence in the service's ability to look after and care for my relative" and "I feel that the staff team know the needs of [name of young person]."

It was apparent from our findings at this inspection that the absence of robust quality monitoring by the provider has been a contributory factor to the failure of the service to identify non-compliance, or any risk of non-compliance sooner. Improvements were required to ensure that support plans reflected the young people's care needs and any potential risks. Improvements were also required in relation to staff recruitment procedures and selection processes and ensuring that all staff received appropriate training, supervision and appraisal.