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Inspection report

Date of Inspection: 6 August 2014
Date of Publication: 29 August 2014
Inspection Report published 29 August 2014 PDF


Inspection carried out on 6 August 2014

During an inspection looking at part of the service

This was a follow up inspection as, when we inspected Eco Nights on 4 and 23 October 2013, we had minor concerns that some people were not receiving care individual to their needs. The provider wrote to us and told us the action they had taken, or would take, to address the identified shortfalls. We spoke with two staff members and the registered manager. We reviewed two people's care records. Other records viewed included staff training records and policies. We considered our inspection findings to answer questions we always ask: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led? This is a summary of what we found:

Is the service safe?

When we arrived at the service the staff asked to see our identification. This meant that the appropriate actions were taken to ensure that the people who used the service were protected from others who did not have the right to access their home.

We saw that the staff were provided with training in safeguarding of vulnerable adults from abuse, and the Mental Capacity Act (MCA) 2005. This meant that staff were provided with the information that they needed to recognise signs of abuse and respond to any concerns identified.

Is the service effective?

People's care records showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. The records were regularly reviewed and updated which meant that staff were provided with up to date information about how people's needs were to be met.

Is the service caring?

We saw that people were relaxed in the company of staff. We saw that staff were attentive to people's needs. Staff we spoke with were able to demonstrate that they knew people well. We saw that staff treated people with dignity and respect.

Is the service responsive?

People who used the service were provided with the opportunity to participate in activities which interested them. People's choices were taken in to account and listened to. We saw that when one activity was cancelled for a person without notice, the service immediately organised another activity.

Is the service well-led?

The service had a number of quality assurance measures in place. The registered manager was proactive in monitoring and looking for ways to improve the service. We saw that the quality of the service had been maintained.