• Dentist
  • Dentist

Maison Dental

14 Alexandra Road, Horsforth, Leeds, West Yorkshire, LS18 4HD 0844 576 9515

Provided and run by:
Maison Dental Limited

Important: The provider of this service changed. See old profile

All Inspections

16 May 2022

During an inspection looking at part of the service

We undertook a follow up focused inspection of Maison Dental on 16 May 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We undertook a comprehensive inspection of Maison Dental on 9 August 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Maison Dental on our website www.cqc.org.uk.

When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection we asked:

• Is it well-led?

Our findings were:

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 9 August 2021.

Background

Maison Dental is in Leeds and provides private dental care and treatment for adults and children.

There is a small step to access to the practice which is manageable for those who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes have two dentists, one receptionist, two dental nurses, one clinical manager (who is also a registered dental nurse) and one business manager. The practice has two treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Maison Dental is the principal dentist.

During the inspection we spoke with the clinical manager and the business manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday and Tuesday from 8:45am to 7pm

Wednesday and Thursday from 8:00am to 7pm

Friday from 8am to 6pm

Saturday from 8:45am to 6pm

There were areas where the provider could make improvements. They should:

  • Take action to ensure that Disclosure and Barring Service (DBS) checks are carried out to the correct level.
  • Take action to ensure that temperature sensitive medicines are stored within the correct temperature range.

9 August 2021

During an inspection looking at part of the service

We carried out this announced focussed inspection on 9 August 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following three questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was not providing well-led care in accordance with the relevant regulations.

Background

Maison Dental is in Leeds and provides private dental care and treatment for adults and children.

There is a small step to access to the practice which is manageable for those who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes three dentists, a dental nurse, a dental hygiene therapist, two receptionists, one treatment co-ordinator and a practice manager. The practice has two treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Maison Dental is the principal dentist.

During the inspection we spoke with one dentist, one dental nurse, the company clinical manager and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday and Tuesday from 8:45am to 7:00pm

Wednesday and Thursday from 8:00am to 7:00pm

Friday from 8:00am to 6:00pm

Saturday from 8:45am to 6:00pm

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. The system for checking equipment was within its expiry date was not effective.
  • The provider had systems to help them manage risk to patients and staff. Improvements could be made to the process for managing the risks associated with fire, the use of radiation and Covid security.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation. Improvements could be made to the process for obtaining a current Disclosure and Barring Service (DBS) check.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The provider asked patients for feedback about the services they provided.
  • The provider had information governance arrangements.

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulation the provider was not meeting are at the end of this report.

31 July 2013

During a routine inspection

We spoke with three people who used the service. People said they were very happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations. They said they felt safe. Other comments included:

'They have been very helpful and friendly and provided me with lots of information and advice.'

'Things have been explained very well and I feel well informed on the services they offer.'

'I have felt very comfortable with everything and everyone.'

'They have checked everything out such as my previous medical history.'

'I used to be nervous but feel very much at ease here.'

We saw staff treating people with respect, being polite and helpful. We spoke with five members of staff, this included, the Dentist, the Practice Manager, Dental Therapist and dental nurses who were all able to explain and give examples of how they respected people's dignity, privacy and confidentiality.

Staff working in the practice said they were aware of what action they should take if they suspected any abuse or a patient made an allegation of abuse. The practice had a lead person who took responsibility for safeguarding matters.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

There were effective systems in place to make sure the practice was working safely and that they considered the opinions and suggestions of people who used the service.