The Care Quality Commission

Archived: Care at Home Services (South East) Ltd - Herne Bay

20 Bank Street, Herne Bay, Kent, CT6 5EA 0845 894 1564

Provided and run by:
Care at Home Services (South East) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

20 December 2012

During a routine inspection

We spoke with the manager, senior staff and four care workers at the time of our visit. We spoke with four people who received a service from this agency and two relatives over the telephone. People spoke positively about the staff and felt that they fully supported their care needs. All of the people we talked with told us that they were treated with respect and kindness.

People said that their care was personalised to their needs and they knew about their care plans. People said that they felt that staff were trained and understood their needs.

People told us that they felt safe using the service and if they had concerns they would speak with a family member, friend or somebody from the office. They told us that they had been asked by the agency if they were happy with the service and had the opportunity to voice their opinions about the care being provided.