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Inspection report

Date of Inspection: 6 February 2014
Date of Publication: 11 April 2014
Inspection Report published 11 April 2014 PDF

Overview

Inspection carried out on 6 February 2014

During a routine inspection

We spoke to three people who used services, three members of staff and the registered manager. We examined six sets of clinical records, the clinical room and drug registers.

We found that care and treatment was planned and delivered in a way that was intended to ensure people�s safety and welfare and was individualised and collaborative. People told us they had found the service "brilliant," the staff "encouraging" and that "sharing my story and staff listening to me has really made a difference".

We found that people who used the service were protected from abuse by staff who were well-trained in the practicalities of safeguarding both adults and children.

Medicines were prescribed, stored and dispensed safely.

Staff were well supervised and the provider supported them in their professional development.

People who used the service and staff had confidence in the complaints system and suggestions and comments were taken seriously and acted on.