The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: CRI Brent

6 Craven Park, London, NW10 8SY

Provided and run by:
Change, Grow, Live

All Inspections

6 February 2014

During a routine inspection

We spoke to three people who used services, three members of staff and the registered manager. We examined six sets of clinical records, the clinical room and drug registers.

We found that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare and was individualised and collaborative. People told us they had found the service "brilliant," the staff "encouraging" and that "sharing my story and staff listening to me has really made a difference".

We found that people who used the service were protected from abuse by staff who were well-trained in the practicalities of safeguarding both adults and children.

Medicines were prescribed, stored and dispensed safely.

Staff were well supervised and the provider supported them in their professional development.

People who used the service and staff had confidence in the complaints system and suggestions and comments were taken seriously and acted on.

4 February 2013

During a routine inspection

People told us at CRI (Crime Reduction Initiative) Brent that they were satisfied with the service they received. One person told us that he was able to set his own goals and got support to achieve these. He was also able to get his appointment rescheduled when he needed it. This person had recommended the service to others.

Staff told us they had daily briefings and weekly team meetings where they were able to discuss various aspects of people's treatment and progress and actual practice issues. The service had been continuously developed in order to provide more personalised and effective support. Staff also told us that they received adequate training and were confident about their roles.

We found that people's care and treatment was reviewed regularly and their progress measured. The manager monitored the service's performance monthly and an internal audit was carried out on various aspects of the service to ensure the quality of the service.