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Archived: Marie Stopes International Birmingham

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

Overview

Inspection carried out on 10 December 2013

During a routine inspection

We visited the main Birmingham clinic but we did not visit the satellite clinic, this had been providing services for only a few weeks at the time of our inspection. During our visit we asked the nursing staff to notify people using the service that we were visiting and would be happy to speak to them. Three people agreed to speak with us about their views of the service they had received. They told us they were satisfied with the service they had received. One person told us �I wasn�t very happy before I came here today, I was very nervous and distressed but now I feel relieved�.

People who used the service were given appropriate information to help them understand their treatment. Before people received care or treatment they were asked for their consent.

The provider had an effective system in place to continuously monitor the quality of the service. We found that the systems for record keeping and managing medicines had improved since our last visit.