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Archived: Marie Stopes International Birmingham

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 19 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

Overview

Inspection carried out on 19 November 2012

During a routine inspection

During our visit we spoke with six members of staff in addition to the registered manager. During our visit we asked the nursing staff to notify people using the service that we were visiting and would be happy to speak to them. Two people agreed to speak with us about their views of the service they had received. People using the service told us that they were happy with the care they received at the clinic. They told us that their care and support needs were being met.

People told us that staff explained their care, treatment and support choices to them. This meant that they had the opportunity to be involved in making decisions about their care. A person using the service told us ��The doctor talked me through all the treatment options.��

We found that the systems for record keeping and managing medicines were not sufficiently robust and improvements were needed.

We found that the systems for monitoring the service to ensure that people received a quality service were satisfactory.

Marie Stopes International became the registered provider for this clinic in June 2012. During our inspection, we asked the commissioning team at the local primary care trust about the quality of the service the clinic provided. They did not have any information to share with us about the quality aspects of the service.