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Archived: Individualised Care Limited

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All reports

Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 6 February 2013
Inspection Report published 6 February 2013 PDF


Inspection carried out on 3 January 2013

During a routine inspection

The service was supporting 14 people at the time of our inspection.

We spoke with three relatives of people who used the service. One relative told us that there was good communication between them and the service and that they were involved as necessary in decisions about their relatives support. They told us that they felt the staff were really good and that consistent support was provided. Another relative told us that they had confidence in the support workers and that they felt they were well trained.

We found that people's independence was promoted and that people's choices and preferences were supported. Support workers had a good understanding of the care and support that people liked to receive.

People's needs were appropriately assessed and risks were managed appropriately through care planning. Support workers knew people's needs as documented in their support plans.

We found that the provider took appropriate steps to safeguard people who used the service from abuse. We found that support workers would report concerns around potential abuse to their line manager, but they did not have knowledge of any outside agencies that they could contact when it was appropriate to do so.

Recruitment processes were robust making sure that people employed by the provider were suitable to work with the people who used the service.

We found that the provider had effective systems in place to assess, monitor and improve the quality of care being delivered.