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This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 30 April and 1 May 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF

Overview

Inspection carried out on 30 April and 1 May 2013

During a routine inspection

On the day of our inspection we visited four people who were supported by My Choice. We spent time observing how staff supported people. We found staff were very respectful in their approach, treating people with dignity and courtesy. People who used the service were very positive about the staff. Comments included �It�s ideal, they would do anything for you�, �They definitely treat me as an individual� and �They are really good with personal care, they respect my dignity.� One relative told us she had used several domiciliary care agencies previously and was happy with My Choice. She said �The staff don�t talk over (relative�s name), I�ve watched them and they treat (name) with respect and dignity.�

We spoke with some relatives who told us they were very happy with the care and support provided. Comments included �This is the best agency we�ve ever used�, �They were highly recommended by other relatives and we are pleased with them� and �They are fantastic, I�ve got confidence in them, we�ve seen a big change in (relative�s name).�

We spoke with seven people who used the service, they all said they were happy with the care and support provided and felt safe. One person said �I can trust them.�

People they told us they spoke to staff and managers directly if they had any comments or concerns. One person said �If I had any problems I would just speak to the manager and am confident she would sort if out�, another said �I wouldn�t hesitate to get in touch.�