You are here

Archived: Cedar House Care Home

The partners registered to provide this service have changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 24 September 2012
Date of Publication: 20 October 2012
Inspection Report published 20 October 2012 PDF | 87.9 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we have gathered about Cedar House Care Home, looked at the personal care or treatment records of people who use the service, carried out a visit on 24 September 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

We talked with the visiting health care professional and the environmental health officer.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with people using the service and asked them for their views about the staff. People told us the staff looked after them well and they were confident to approach them if they needed help. One person said “They’re all very good, kind and patient. They not only look out for my health and safety but also their’s.” Another person said “I think they are trained to help me safely.”

All new staff including agency staff were required to complete an induction programme. This provided them with all the relevant information they needed regarding working practices and how to deliver care and support needs to the people using the service.

We asked staff about the training and opportunities they had for their professional development to benefit people using the service. Staff said they were able, from time to time, to obtain further relevant qualifications. They said they recently had refresher training in fire training and moving and handling and our observations showed people were supported safely. The service had a qualified moving and handling trainer who ensured people at risk were assessed quickly and staff supported people using the correct techniques and aids.

We looked at the staff training matrix and found staff had been trained in safe handling of medication, health and safety, fire awareness, first aid and infection control, amongst others. Some staff were trained in food hygiene, basic nutrition, dementia awareness and control of substances hazardous to health (COSHH).

We spoke with three staff on duty and asked them about the support they received. Staff told us they had daily handover meetings at the start of each shift and refer to the communication book, which had information regarding people’s wellbeing, including health care appointments. Staff said they had regular support and supervisions. Staff were confident to approach the registered manager if there was an emergency or a matter of importance. Supervision meetings were used to discuss their approach to work, their responsibilities towards the people using the service and to identify training and development needs. There was a schedule of staff supervision in place, which meant staff had planned support from the registered manager.

Staff told us they had monthly staff meetings. The minutes of the meeting this month showed the topics discussed included review of care plans, daily reports, house keeping and laundry. There was additional information shared with staff, such as training and reminders for staff. For example, staff were reminded that the new post box was for outgoing mail for people using the service. This showed staff received timely information with regards to the delivery of consistent and appropriate care to meet people’s needs.