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Inspection report

Date of Inspection: 24 April 2014
Date of Publication: 30 May 2014
Inspection Report published 30 May 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We carried out a visit on 24 April 2014, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

Reasons for our judgement

The provider had a range of polices in relation to safeguarding people who used the service for staff to refer to. We saw ‘signs of abuse’, ‘preventing abuse’ and ‘suspicion of abuse’.

Staff had completed training in relation to safeguarding vulnerable adults. We spoke to three members of staff who could independently describe the different types of abuse and what action to take if they suspected abuse had occurred. One member of staff said, “I would report it to my manager, I know she would deal with anything in the right way but I know you can ring the safeguarding team if you have any concerns, we were told that on the training.”

The registered manager explained, “We have not had to make any referrals to the safeguarding team for a long, long time” and went on to say, “I have checked things out with them but they have always said they don’t need an alert when I ring.” We saw that safeguarding referral forms were displayed in the main office.

A person who used the service told us, “I feel safe.” Another person said, “This is my home, they (the staff) look after me.”