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Inspection report

Date of Inspection: 24 April 2014
Date of Publication: 30 May 2014
Inspection Report published 30 May 2014 PDF

Overview

Inspection carried out on 24 April 2014

During a routine inspection

The inspection was carried out by an adult social care inspector. We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

� Is the service caring?

� Is the service responsive?

� Is the service safe?

� Is the service effective?

� Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service and the staff supporting them, and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

� Is the service caring?

People were supported by kind and attentive staff. We saw that care workers showed patience and gave encouragement when supporting people.

People who used the service, their relatives, friends and other professionals involved with the service, completed an annual satisfaction survey. Where suggestions or concerns had been raised the provider had listened and made changes to the service.

People's preferences, interests and diverse needs had been recorded and care and support had been provided in accordance with people's wishes.

� Is the service responsive?

Staff knew the people they cared for and understood their preferences and personal histories.

We saw that people's care needs were kept under review and care plans, risk assessments and support plans were updated when required.

� Is the service safe?

Systems were in place to make sure that the registered manager and staff learnt from events such as accidents and incidents, complaints, concerns and investigations. This reduced the risks to people and helped to ensure that the service continually improved.

The people who used the service told us they were happy and that they felt safe. We saw that people were treated with respect and dignity by staff.

The home had policies and procedures in relation to �preventing abuse�, �signs of abuse� and �suspicion of abuse�. Staff had completed training in how to safeguard vulnerable adults. This meant that people were safeguarded as required.

The home was safe, clean and hygienic. Equipment was well maintained and serviced regularly so people who used the service were not put at unnecessary risk.

� Is the service effective?

People�s health and care needs were assessed with them, and they were involved in writing their plans of care. Specialist dietary, mobility and equipment needs had been identified in care plans where required.

The premises had specialised equipment to meet the needs of people with physical impairments.

� Is the service well led?

The service had quality assurance systems in place and records we looked at showed that identified shortfalls were addressed promptly.

The provider consulted with people about how the service was run and took account of their views.

Staff told us they were clear about their roles and responsibilities. This helped to ensure that people received a good quality service at all times.

What people who used the service and those that matter to them said about the care and support they received.

A person who used the service told us, �It was my birthday yesterday, I went to see my daughter; I can go where ever I want.�

Another person said, �All the staff are nice to me and all the people here are nice.�

People we spoke with told us, �I like it here�, �They look after me well, it�s nice�, �Sometimes we go to the amusements or the park and sometimes we go to the seaside� and �I�m happy thanks.�

A person who used the service told us, �I feel safe.� Another person said, �This is my home, they (the staff) look after me.�

A person who used the service said, �The staff listen to me and if I want anything they help me.�