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Inspection report

Date of Inspection: 5, 6 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF | 76.68 KB


Inspection carried out on 5, 6 September 2013

During a routine inspection

There were two people using the service at the time of the inspection, and we spoke with one of them. They told us that staff were always respectful of their opinions and wishes and complied with these. They told us about how they had worked with staff to develop person centred plans to help them fulfil their life goals. Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

They also told us they were very happy with the support they received from staff at the home. They said, �The staff help me keep healthy. They give me advice about exercise and healthy eating." Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

River View had robust recruitment procedure in place to protect the people who used the service.

The provider had an effective system to regularly assess and monitor the quality of service that people received.