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Blackbrook House Care Home Good

We are carrying out a review of quality at Blackbrook House Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 14 May 2013
Date of Publication: 13 June 2013
Inspection Report published 13 June 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

We saw that the provider obtained the views and wishes of people who used the service with the use of surveys and ‘resident meetings.’ The results from surveys were collated and acted upon. The manager told us that they had not received much feedback from surveys, but that there was good feedback from resident meetings. We saw records of resident meetings which included an action plan developed from the wishes and comments of people who lived at the home. Examples of action taken as a result of listening to the views of people who used the service included the provision of activities and outings such as trips to the New Forest and the classic car rally being organised.

We saw that the collated response to the staff survey in October 2012 indicated that members of staff were generally very satisfied working at Blackbrook House Care Home.

We saw that the manager completed audits with regard to all aspects of the running of the service. This included auditing infection control practices, complaints, accidents and near misses. We saw that the care and welfare of people was audited by the use of care plans reviews and audits of any falls and of people’s nutritional status. Where a need was identified action plans were put in place and followed to address any concerns identified. The manager explained that by using audits and action plans she was able to ensure the service was being run to meet the needs of all people living at the home.