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Blackbrook House Care Home Good

We are carrying out a review of quality at Blackbrook House Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 14 May 2013
Date of Publication: 13 June 2013
Inspection Report published 13 June 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We saw that there was a training matrix that detailed when and what training each member of staff had completed. This meant that it could easily be identified when members of staff needed to update their training.

We spoke to the manager about how training was provided at the home. Training had mostly been distance learning through a training package that the home had purchased. However the manager told us that she was reviewing the training provision. She was in the process of sourcing alternative training providers to provide a variety of training opportunities for members of staff.

When we spoke with members of staff they confirmed that they had received a variety of training since being employed at the home.

We saw records that demonstrated members of staff received supervision. Staff that we spoke with confirmed that they received supervision sessions from the manager. They told us that during supervision sessions they could discuss any issues regarding the running of the home, their professional development and any personal issues.

We spoke with two people who lived at the home. They told us that they felt that members of staff knew what they were doing when they provided them with support and care.