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Inspection report

Date of Inspection: 29, 31 May 2013
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 May 2013 and 31 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, were accompanied by a pharmacist and reviewed information sent to us by other authorities. We talked with other authorities.

Our judgement

There were enough staff to meet people’s needs.

Reasons for our judgement

There were enough staff to meet people’s needs. We spoke with eleven people who lived at Roden Court. They all told us they felt they received support when needed from staff. Most thought there were enough staff. The following are examples of some of the comments we received:

“The staff are good. They come and go.”

“Some staff are better than others. Some give you so much time. I think they are short-staffed.”

“The staff are there. They come and help.”

We spoke with the manager, deputy manager and three members of staff. They told us they felt there was sufficient staff to meet the needs of people using the service.

When we visited care and support was being provided to 37 people and in total around 800 hours of care was being given. There were six carers working in the morning, four in the afternoon and two at night. The provider has a large number of staff who were employed as agency staff. We were told this was to allow flexibility in the staffing of Roden Court depending on the changing care requirements of the people living at the service. The agency staff were working at Roden Court on a regular basis. However, the provider may find it useful to note that lacking a full permanent staffing group may cause inconsistency in the provision of care.

We looked at the files for two members of staff. These showed they had received regular supervision from managers. When we spoke with staff they told us they had received supervision and had found it useful.