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We are carrying out a review of quality at Roden Court. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 29, 31 May 2013
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF

Overview

Inspection carried out on 29, 31 May 2013

During a routine inspection

We spoke with 11 people who were using the service. They were generally very positive about their experiences of the support they were receiving. They told us they felt the care was good and that staff came when they needed help. We received the following comments from people using the service:

“I like it. They give you help if you need it. You get a cup of tea.”

“It’s all right here.”

“It is good.”

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. People experienced care, treatment and support that met their needs and protected their rights.

The provider did not have the appropriate arrangements in place to ensure that people were protected against the risks associated with the unsafe management of medicines. We judged this had a moderate impact on people using the service.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. There were enough qualified, skilled and experienced staff to meet people’s needs.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.