Last updated 14 December 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 23 and 24 August 2018 and was unannounced. On the first day our team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. On the second day one inspector returned alone to complete the inspection.

In preparation for our visit we reviewed information that we held about the home. This included the action plan completed by the provider following our last inspection. As well as notifications (events which happened in the home that the provider is required to tell us about) and information that had been sent to us by other agencies including the local authority contracting and safeguarding teams. We also used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with the registered manager, deputy manager, a senior care worker, two care workers and the maintenance person. We also spoke with seven people living at the home and spent time observing care so we could see how staff interacted with people living at the home.

We looked at a range of documents and written records including five people’s care files and three staff recruitment records. We also looked at information relating to the staff training, administration of medicines and the auditing and monitoring of service provision. During our inspection visit, we asked the registered manager and deputy manager to email us with some additional information regarding staff training and supervision. They provided it promptly when we requested it.