6 February 2014
During a routine inspection
With their prior agreement we visited two people at home. We were able to ask one person directly about their experience of using the service. We also met and spoke with the family carer who represented the other person. The people we spoke with were very pleased with the standard of care and support provided by the staff. One person described the service as 'faultless'. Another person said the service had been 'reassuringly reliable'.
We found that people's preferences for the way they wanted their support to be provided had been taken into account and acted upon. We found that people were provided with the agreed practical assistance and support they needed to enable them to live independently at home.
We found from speaking with staff, and from looking at records kept at the agency office and in people's own homes, that the agency was well-managed.
We saw that people received a reliable, safe and effective service from 'AidECare'.