At this unannounced inspection we spoke with two members of staff, the registered provider, four people who use the service of Nu-Staff Image Plan and two of their relatives.
During this inspection we visited four people in their own homes and talked to them and their relatives about the care they received from Nu-Staff Image Plan. All of the people we spoke with told us they were very happy with the service they received from Nu-Staff Image Plan.
People told us that care workers treated them with dignity and respect and provided all the help and care they needed. They told us the carers always left their home clean and tidy and completed their personal care in a friendly and respectful manner.
People told us there are agreed times for the service to be provided and the times were generally kept to. If visits were late or delayed people knew who to contact and said they were kept informed of any changes or delays to their visits. They told us they were sent a schedule of who would be conducting their visits up to a week in advance. One person told us this was a good system as they could see who would be visiting them each day.
One person told us,' I love having the carers in, they are so friendly and very good company'. Another person told us 'I can't grumble they provide very good care'.
One relative told us Nu-Staff Image Plan had done a thorough assessment of their relative's needs and ensured their relative had the gender of carer that they had asked for.
People and their relatives gave us examples of support provided with medication, personal care, food and using equipment which they reported on positively. People and relatives spoken with felt able to raise issues directly with the agency and had their contact details clearly displayed.
All of the people we spoke to knew how to complain if they had any complaints about the care given by Nu-Staff Image Plan.
Everyone we spoke with told us they received support from a regular team of care workers and they were able to build good relationships with these people.
We spoke with three members of staff and they all stated the agency had provided thorough training and gave them good support in order for them to provide effective personal care.
Staff told us the standard of carer employed by Nu-Staff Image Plan was excellent and they were all given the correct amount of management support to enable them to carry out their role effectively.
One member of staff said the travel time they were given between some of their visits was not enough for their particular area, which meant visits at the end of their shift could be late.