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Inspection report

Date of Inspection: 14 February 2014
Date of Publication: 12 March 2014
Inspection Report published 12 March 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People’s privacy and dignity were respected.

Reasons for our judgement

People who use the service were given appropriate information prior to attending the service for their scan. People were also given time to read the terms and conditions of the service which clearly explained the purpose of the scan and then signed to confirm their agreement to the scan taking place.

We spoke with four people who used the service on the day of our inspection. They told us they were happy with the service and the explanations given about the ultrasound scan. They confirmed they were treated with respect and their dignity and privacy was maintained. People also said they felt more comfortable and relaxed as the environment was not ‘clinical.’ This meant the provider had taken steps to provide the service in a manner that respected people's privacy and dignity.

Arrangements were in place to ensure that people’s privacy and dignity were maintained. We observed the scanning process for two people who used the service on the day of our inspection. The scans were carried out in a private room out of the view of the main waiting area.

We observed the sonographer (this is the person who carries out ultrasound scans) and the provider talking with people in a respectful manner. One person said, “They are very professional, the guy on the desk at the front put me at my ease.” Another person said, “The people are polite and respectful.”

The sonographer only exposed the area of the mother’s body that was necessary to perform the scanning process. Towels were provided to protect people’s clothing during the scan. We observed that the staff explained what was happening during the scan in a way that people could understand.

The manager explained that they sometimes communicated using gestures to aid the understanding of people who had hearing difficulties or for whom English wasn’t their first language.

Before they began, the provider confirmed with the person which scan package they were receiving and then explained the procedure to them. The provider and the sonographer explained what they were doing and what they could see throughout the scan. The provider gave people who use the service a copy of the scan to take with them when they left.

We saw that where the four dimensional scan pictures were not of a good quality because of the position of the baby, people using the service were invited back for a second scan. On the day of our visit one person using the service was invited back for a third scan.