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All reports

Inspection report

Date of Inspection: 10 August 2012
Date of Publication: 11 September 2012
Inspection Report published 11 September 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was meeting this standard. The provider had an effective system to regularly assess and monitor the quality of service that people receive.

User experience

We spoke with patients but their feedback did not relate to this standard.

Other evidence

Patients were asked for their views about their care and treatment. Satisfaction questionnaires were given to patients on-site. There was evidence that the provider took action based on patient feedback, for example installing a hand rail to the stairs.

Decisions about care and treatment were made by the appropriate staff at the appropriate level. There was evidence that clinical audits were carried out, for example on waiting times and x-ray reports. Environmental and fire risk assessments were also carried out.

The clinic had policies on handling complaints and serious untoward incidents (SUIs). There were no complaints or SUIs in the past year.