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All reports

Inspection report

Date of Inspection: 10 August 2012
Date of Publication: 11 September 2012
Inspection Report published 11 September 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider was meeting this standard. Patients experienced care and treatment that met their needs and protected their rights.

User experience

Patients we spoke with said that they were satisfied with the care they received and that staff gave them copies of their treatment plans.

Other evidence

Patients' needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. Staff told us that patients completed a medical history questionnaire before dental examinations were carried out. Investigations including x-rays were carried out, so that diagnoses were made.

Treatment options were discussed with patients and their consent was sought prior to treatment. Staff told us that patients were given written copies of their treatment plans and electronic records of their treatment were maintained. The dentist told us that where appropriate, the practice followed best practice NICE Guidance e.g. extracting wisdom teeth.

There were arrangements in place to deal with foreseeable emergencies. The practice had medical emergency policies in place and all staff were trained in what to do in

such circumstances. There were suitable medicines and equipment to deal with medical emergencies including oxygen and staff knew where these were kept. Emergency equipment was checked and recorded by staff on a monthly basis.

The provider may find it useful to note that whilst we were told that emergency medicines were checked regularly, there was no evidence that this was being recorded.