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We are carrying out a review of quality at Hillbrook Grange. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 11 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was meeting the standard. An effective system to regularly assess and monitor the quality of service that people received was in place.

User experience

The three people we spoke said that they were able to speak with the staff and managers if they were not happy with anything.

One person said “I feel comfortable and when I am not happy they will listen.” Another person said “I can tell staff if I am not happy, I have never complained, nothing they could do better.” The third person said “I have no complaints at all and if I did I could tell the managers.”

Other evidence

We conducted the inspection visit with the Deputy Manager. We also spoke with the Board Chairman who together with other members of the board was responsible for the administration of Hillbrook Grange Residential Care Home. We were told that there were procedures in place for monitoring and assessing the quality of the service. Board meetings and Home Operations sub-committee meetings took place on a bi-monthly and monthly basis respectively.

There were a number of different ways that the board collected the information. They included meetings with the managers and staff who worked in the home; questionnaires were given to both people who used the service and family members. Also individual directors had discussions with the people who lived at Hillbrook Grange often during morning coffee. A suggestion box was kept next to the visitors signing in book.

None of the staff or people who used the service that we spoke with had any complaints about the care and attention they received.

We also contacted the Quality and Assurance team at Stockport Metropolitan Borough Council and Stockport Link. We were told that they had no information regarding any concerns about the service.