You are here

The provider of this service changed - see old profile

We are carrying out a review of quality at Hillbrook Grange. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 11 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting the standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

We did not ask the people who used the service if the staff were well supported.

Other evidence

There was a staff structure in place which meant that staff had clear lines of accountability.

We looked at a two employment records which held information that showed the management had in place procedures to make sure that they employed suitable people.

Staff meetings took place three or four times a year. These were also attended by members of the board of directors that administered Hillbrook Grange.

Sometimes members of the board also attended the handover meetings that took place at shift changes (there were three shift changes each day).

The managers tried to organise formal supervision sessions every six weeks but sometimes this stretched to two months. Formal supervision sessions allowed a manager and a member of staff to take time to discuss any issues of concern and also to highlight areas of good practice.

The board were active in promoting training for all staff such as safe handling of medication, fire awareness, health and safety and National Vocational Qualifications (NVQ).

We spoke with four members of staff all of whom said that they had no concerns and that training was readily available. They also said that they had no hesitation in speaking with any of the managers or one of the directors.