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We are carrying out a review of quality at Hillbrook Grange. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 11 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting the standard. People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

We asked the three people we spoke with if they felt safe living at Hillbrook Grange; all of them said that they did.

Other evidence

There had been no safeguarding adult investigations or referrals.

When we asked a member of staff what they would do if they suspected abuse was taking place they told us that they would inform a manager immediately of the problem. They would then follow the manager’s instructions in order to protect the person. They also knew that they could go outside of the company for instance to social services if they felt that the matter was not being dealt with.

The Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS) are pieces of legislation to protect people who are unable to make important decisions themselves. There were two documents displayed in the office which showed the steps to be taken when it was felt that someone may not be able to make decisions. These showed that the managers and staff were aware of safeguarding and protecting people. The home did not, at the time of our visit, have anyone who was not able to make decisions for themselves or did not have someone to act on their behalf such as a family member.

All new employees had to complete an application form, Criminal Record Bureau check, provide the names of two people for references and have a face to face interview with the manager. This process was aimed at protecting people from unsuitable members of staff.