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We are carrying out a review of quality at Hillbrook Grange. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 11 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider was meeting the standard. People experienced care, treatment and support that met their needs and protected their rights.

User experience

The people we spoke with told us that they were satisfied with the care they received. Two people told us that the staff called the GP as and when they needed them; one person said “I see them the same day if want I to.”

We were told that the home provided trips out the most recent being to Llandudno and Blackpool. Also there were ‘in house’ activities and entertainments.

Other evidence

We looked at the care files for four people. All the care files followed the same pattern, were well organised with information about people’s care needs easily found.

A resident’s profile which included their life history, their likes and dislikes and any activities they particularly enjoyed was completed and was part of the care file.

Risk assessments had been completed for mobility, nutrition and skin care to make sure that people had the right kind of care and treatment to suit their needs. A monthly review also took place to make sure that any changes were recorded and action taken as required.

The care files contained guidance leaflets for particular needs such as catheter care or how to manage diabetes.

Daily record sheets were completed by the care staff with information that told people how the person was and the care they had received.