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We are carrying out a review of quality at Hillbrook Grange. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 11 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting the standard. People’s privacy, dignity and independence were respected.

User experience

We spoke with three people who lived at Hillbrook Grange. All said that their privacy, dignity and independence were respected.

Two people told us; “Staff always knock on the door and wait for a reply before entering.”

We were told that they were able to make choices about their life style such as times of getting up and going to bed, meals, going out from the home independently and make requests for healthcare treatment.

Other evidence

There was an assessment procedure which started with the initial enquiry and the offer of a two week stay in the assessment flat. People usually returned home after the assessment so that they had time to think about their future. This process also gave the staff time to make sure that they could meet the person’s needs.

Once the person and staff had decided that the home would be suitable they were admitted for a longer period with a view to living at the home permanently.

A care file was set up from the information received from the person and any family members. The information included people’s likes and dislikes, hobbies, activities they may enjoy and health and personal care needs.