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Inspection report

Date of Inspection: 19, 23 April 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 April 2013 and 23 April 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at the file for the last person to be employed at Hillbrook Grange. We found that the managers had followed all the procedures required to employ as far as possible only people who were fit to work at Hillbrook Grange. All new employees had an induction and a three month probationary period. This period could be extended if the managers had any concerns about the person.

All the staff team were given an employee handbook which contained the policies and procedures of Hillbrook Grange.

We spoke with the Registered Manager, one of the care workers and one of the ancillary staff. All said that they felt well supported by their immediate line managers.

We were told that the care workers had regular formal supervision. Formal supervision is a meeting that takes place in private with the person’s immediate manager to discuss their training needs and any issues of concern. These formal meetings were scheduled to take place every 6 to 8 weeks but if either the manager or the care worker wished to discuss a problem or concern they could call a meeting at any time. However we were told that supervision for ancillary staff did not take place as often. This was discussed with the Registered Manager who said that this would be looked at.

Training had been completed in such areas as dementia care, first aid, safeguarding adults and health and safety.

Over half of the staff team had a National Vocational Qualification (now called Qualifications Credits Framework (QCF) which is a competence-based qualification). This meant people learned practical, work related tasks designed to help them develop the skills and knowledge to do their job effectively. Two of the care workers had a diploma in Health and Social Care. There were also four members of staff who were QCF assessors.