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Inspection report

Date of Inspection: 19, 23 April 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 April 2013 and 23 April 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

All of the people who lived at Hillbrook Grange had a care plan which had been compiled from their initial assessment. The care plans were reviewed every 28 days and updated if the person's care needs had changed. The care plans also had a yearly review which formally involved the person and any family members.

We found that the care plans contained comprehensive information about the needs of the people who lived at Hillbrook Grange. There were moving and handling assessments. We saw a record of an incident that had taken place and the action that had been taken to prevent a further occurrence. The completed daily record sheets contained information that was personal to that person.

The people we spoke with told us that they were happy with the care provided. One person told us “Considering all the people they have to look after they do very well;” “Wouldn’t like to go anywhere else it is home from home; I have a walk round the grounds about three times a day and there are nice forms to sit on.”

We were told that there had not been as many activities as usual. This was due to the major building work that had been taking place over the past eight months and the retirement of the person who organised the crafts. However we were told by the Registered Manager that an activities organiser had been employed and was due to commence employment in the near future. A trip in the mini-bus had been organised to the flower festival at the local church. Other outings were also being planned for the summer.