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Archived: Waterside Dental Health

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF


Inspection carried out on 14 February 2013

During a routine inspection

The practice was modern, clean and well equipped with the latest technologies situated on the Quay side in Docklands.

Patients told us they were happy with the service provided. They felt they were given enough information about their treatment options as well as the fee scales. We were told they had no hesitation in asking questions in relation to their treatment or cost.

Patients told us they found staff to be friendly and accommodating. They were happy to report they were treated with respect and dignity as well as maintaining privacy. Consultations took place within private surgeries where privacy and confidentiality were ensured.

Patients were able to make comments about their experience via feedback cards on display in the waiting room. They were also encouraged to make suggestions for the better running of the practice.