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This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 22 November 2013
Inspection Report published 22 November 2013 PDF


Inspection carried out on 12 November 2013

During a routine inspection

People that we spoke with were positive and complimentary about the care and support they received from the agency. One person said, �The care staff really help me and are very good.� Care and support plans were �person centred� and documented in detail. There were regular reviews to ensure that any changes to people�s needs were being met. People were involved in the planning of their care and support.

Care staff were trained in safeguarding people from harm and they had access to policies and information regarding how to report any incidents or allegations to the local authority safeguarding team.

We saw evidence that staff were trained and monitored regarding the administration of medicines. Staff were aware of their responsibilities when recording the administration of medicines that they had given or prompted people to take.

There were training programmes and regular supervision sessions in place to ensure that care staff remained competent to deliver care and support to people using the service.

The agency had effective procedures in place to regularly assess and monitor the quality of the service that was provided to people.