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This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 23 August 2012
Date of Publication: 22 September 2012
Inspection Report published 22 September 2012 PDF

Overview

Inspection carried out on 23 August 2012

During an inspection looking at part of the service

We carried out this review to check whether City Care Services had made improvements in relation to compliance actions made following our inspection on 07 February 2012 concerning the following outcomes; Care and welfare of people who use services, Safeguarding people who use services from abuse, Management of medicines, Requirements relating to workers, Staffing and Records. All evidence indicated that improvements had been made and we noted that all compliance actions we made following our last visit had been met by the provider

We spoke with eight people who use the service, and two relatives, regarding their experience of the care and support provided. People�s comments were generally positive about the service and the support they received from care staff. One person commented, �The carers are brilliant and respectful;� and another person commented that, �The service is good and reliable and I have no concerns�. One person did however tell us about a visit which had not taken place due to confusion in communication and that this had caused them concern.