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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF

Overview

Inspection carried out on 11 December 2013

During a routine inspection

Some people living at the home had complex needs and were not always able to tell us about their experiences. We observed the interaction between staff and people closely. We saw that staff knew people well and treated them with care and respect. Staff asked people�s consent before they provided any care or treatment.

People, who were able to, told us they were happy living at the home. One person told us, �I am happy here with my friends.� Another person told us, �I am looked after, the food is too good though.�

We spoke with two visitors to the home. They all told us they were happy with the care provided to their relative. One visitor told us, �The staff are so caring, I visit every day and can�t fault them, wonderful people.� Another visitor said, �A very happy and clean home.� All visitors we spoke with told us they were kept informed about their relative. This included changes in health or new care needs. The care records were reflective of the care delivery given to people.

We looked at medication records and saw that the home had systems and processes in place that ensured people were protected against the risks associated with medicines because there were appropriate arrangements in place to manage medicines.

We examined four staff files and found that the provider used effective recruitment and selection processes to ensure the care and safety of people living at the home. All staff were subject to appropriate checks before they began working at the home.

There was a complaints policy in place and there were clear processes to deal with complaints correctly.