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Archived: Wispington House

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 21 November 2013
Inspection Report published 21 November 2013 PDF

Overview

Inspection carried out on 6 November 2013

During a routine inspection

Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with five people who used the service and two visitors and asked them for their views. We also spoke with one care worker, two assistant care managers, the general manager, the registered manager and the provider. We also looked at some of the records held in the service including the care files for five people. We observed the support people who used the service received from staff and carried out a brief tour of the building.

We found people gave consent to their care and received care and support that met their needs. A person who used the service told us they decided their own morning routine. Another person said, �They do everything I need, they even keep my hearing aid working for me.�

We found people who used the service were kept safe and protected from harm. Staff knew how to respond to any allegation of abuse. We asked a person if they felt safe in the home and they replied, �Absolutely. The staff make sure I am. Everyone from the cleaners up to the manager treat me very well.�

We found there were sufficient staff to meet people�s needs and the provider maintained records that were accurate and fit for purpose. A person who used the service told us they thought there were enough staff around when they needed something.