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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 28 March 2013
Inspection Report published 28 March 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with commissioners of services.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We spoke with or received feedback from five people who received care and support. They told us they felt safe and had no concerns about the competence or care practice of staff. We spoke with a local authority commissioner of care. They confirmed they had not received any information of concern about the provider or the safety or quality of service provided.

We spoke with one member of the staff team who provided care to people. They demonstrated a good understanding of what abuse was and how it could be recognised. They confirmed they had received safeguarding of vulnerable adults training. We saw evidence of the provision of training in the principles of safeguarding in health and social care. This meant staff providing care would know what constituted abuse and what to do if it was seen or suspected.

We saw the safeguarding policy and procedure for the local authority was available. This provided confidence the provider would know how to respond to and report appropriately any allegation or suspicion of abuse.

We looked at the provider's system of recording when care staff carried out financial transactions on behalf of people who received a care service. We saw there were copies of receipts and a completed carers' financial record form in place. This showed procedures and records were in place which protected people who received care from the inappropriate or unauthorised use of their money.