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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 28 March 2013
Inspection Report published 28 March 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with commissioners of services.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with or received feedback from five people who received care and support from Chrome Tree Limited. We found they had all been responsible for making their own care arrangements privately or through direct payments. This meant they were able to determine for themselves what care they received from whom. For example one person we spoke with had chosen to have some assistance with correspondence as they were not always able to manage this themselves.

All of the people we spoke with indicated they had been involved in an assessment process before the service started. We saw recorded reviews of care plans and risk assessments. We also saw evidence of monitoring calls and other interaction between the manager and people who used the service. This meant people could influence the service both in terms of short term variations as to days and times and could also make more long term changes if required. This confirmed people expressed their views and were involved in making decisions about their care and treatment.

We were able to confirm people had received adequate information before care was started. We were told there were folders in place which gave details of the care to be provided. People told us care staff filled in a log on each visit. This showed people who used the service understood the care and treatment choices available to them.

People were very positive about the behaviour of care staff. They told us they were treated appropriately respectfully and their dignity had never been compromised whilst receiving care or support. This showed people's diversity, values and human rights were respected.