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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 28 March 2013
Inspection Report published 28 March 2013 PDF

Overview

Inspection carried out on 21 February 2013

During a routine inspection

We spoke with or received feedback from five people who received care and support from Chrome Tree Limited including one person who had only recently started to receive care. They told us they had a very thorough assessment carried out. This had identified their needs and enabled them to discuss with the provider how they would like them to be met.The person told us the care experience so far had been "very satisfactory". We saw recorded reviews of care plans and risk assessments. We saw evidence of monitoring calls and interaction between the manager and people who used the service in order to review how care was progressing.

People told us they felt safe and had no concerns about the competence or care practice of staff. We spoke with a local authority commissioner of care. They confirmed they had not received any information of concern about the provider or the safety or quality of service provided. We spoke with one member of the staff team who provided care to people. They confirmed they had received safeguarding of adults training. This showed people were supported and protected through training provided for staff.

When we looked at the recruitment record for staff we found appropriate checks were undertaken before staff began work to protect people who received care.

People told us they felt very confident in the willingness of the provider to listen to any concerns and take action to deal with them where it was possible to do so.