14 July 2017
During a routine inspection
The home had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Medicines were not consistently managed to protect people from the risks associated with them and to ensure that people received them as prescribed. Other risks which could cause harm to people and others were not always adequately managed. People were not always protected from harm and abuse because safeguarding procedures were not always followed. There were enough staff to meet people’s needs but the high turnover of staff meant that people were not always supported by staff who understood their risks well. The support systems and structures in place to manage the home were not always effective in ensuring that it was a safe environment for people and staff.
People were supported to make choices about their care and what they wanted to achieve. They had clear goals for recovery and independence which were regularly reviewed. Staff knew the plans and provided support in line with them. They had planned time with healthcare professionals to review their health and wellbeing as part of their support. People consented to the plans and understood why they were making certain decisions.
Staff received training and guidance to ensure they had the skills to support people well. They had positive, caring relationships with people and respected their privacy and dignity. People were supported to develop and maintain important relationships.
There was a complaints procedure in place and any received were responded to in line with it.
We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.