Archived: Clarity House

We rated Clarity House as inadequate because:

• The service was not well led, and the governance processes did not ensure that procedures ran smoothly. Staff did not have access to a full range of policy and guidance. Staff did not engage in audits to evaluate the quality of care they provided.
• The service did not provide safe care. The service did not have enough adequately trained or experienced staff. Staff did not assess and manage client’s risk or follow good practice with respect to safeguarding. The service did not control infection risk. The premises were not safe or well maintained.
• Managers did not ensure that staff received training, supervision and appraisal.
• The service did not support clients’ privacy and dignity, the female bathroom, was the thoroughfare between the two sides of the building, and there was no female only lounge. Clients on occasions had to share single gender bedrooms.
• The service did not store medicines safely. Staff had not had training to administer emergency medicines held on the premises.

However:

• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions around their therapeutic care and provided a range of therapies suitable to their needs.
• Staff worked effectively with the community and found groups to meet the individual needs of their clients.