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Archived: The Clock House Medical Practice

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 1 October 2013
Date of Publication: 23 November 2013
Inspection Report published 23 November 2013 PDF

Overview

Inspection carried out on 1 October 2013

During a routine inspection

We carried out an inspection at the Clockhouse Medical Practice to look at the care and welfare of the patients who used the service.

During our inspection we spoke to three patients, six members of staff, one consultant and the infection control lead. In addition four patients who were attending the service completed our patient questionnaire.

All four questionnaires showed us that people rated the service �excellent�. We were told by one patient we spoke with �Very happy, no complaints.�

The staff that we interviewed told us the ways in which they ensured that patients understood their treatment which meant they could make an informed decision.

We found that although the practice had a good recruitment policy, there were some gaps in the information required to be kept on staff files.

Each person that we spoke with on the day told us they could approach the staff if they were unhappy about anything.