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Archived: Reliance Independent Living Limited

Overall: Good read more about inspection ratings

13 Churchfields, Yoxall, Burton-on-trent, DE13 8PU (01543) 472145

Provided and run by:
Reliance Independent Living Limited

Latest inspection summary

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Background to this inspection

Updated 22 March 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspection manager.

Service and service type: Reliance Independent Living Limited is a domiciliary care service that provides personal care to people living in their own homes. The service supports older people.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was announced. We gave the service 24 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection activity started on 06 March 2019 and ended on 07 March 2019. We visited the office location on 07 March 2019 to see the manager and the provider; and to review care records and policies and procedures.

What we did: We reviewed information we had received about the service since the service was registered. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection we spoke with two people who used the service and one relative to ask about their experience of the care provided. We spoke with two members of care staff, the registered manager and the provider.

We reviewed a range of records. This included three people's care records and medicine records. We also looked at three staff files around staff recruitment. Various records in relation to training and supervision of staff, records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.

Overall inspection

Good

Updated 22 March 2019

About the service: Reliance Independent Living Limited is a domiciliary care service providing personal care for people living in their own homes. At the time of the inspection, the service was providing care for 10 people.

People’s experience of using this service: People we spoke with spoke very highly of the registered manager and the staff who provided the care. One person told us “They do exactly what they claim in their name. They are reliable and help my independent living. I couldn’t ask for more.”

Care plans were clearly recorded. They detailed how people wished and needed to be cared for. They were regularly reviewed and updated as required. We saw that relatives were involved in supporting staff to understand how people wished to be cared for.

Staff employed by the service were trained and supported to meet people’s needs safely.

Medicines were administered safely and in accordance with the service’s policy. The registered manager did spot checks so the staff were closely monitored.

The service was flexible in the support that they provided and worked in conjunction with health professionals to provide the best possible care for people.

The registered manager understood the Mental Capacity Act (2005) and how to ensure its safe application when supporting people to make decisions about their lives.

The service was a small, family run business which prided itself on providing quality care. The provider told us that they never accepted a care package unless they were 100% confident that they could meet the person’s needs to a high standard.

Rating at last inspection: This was the first inspection for this service since it registered with CQC.

Why we inspected: This was a planned inspection and the first for this service.

Follow up: We will continue to monitor the service and will inspect again in accordance with our inspection principles.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk