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Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 14 August 2013
Inspection Report published 14 August 2013 PDF

Overview

Inspection carried out on 16 July 2013

During a routine inspection

During the inspection we spoke with all the people who used the service, two relatives of people who used the service, two care staff, the deputy manager, the registered manager, and a district nurse. People who used the service told us that they were happy living in the home and the staff were kind and treated them well. We saw people who used the service approach staff without hesitation and they accessed their bedrooms, communal areas including the garden freely.

People were supported to make choices. These included decisions about what they wanted to do and when they wanted to get up and go to bed. Staff interacted with people who used the service in a respectful and very sensitive manner. Comments from people who used the service included �I can choose what to do,� �I couldn�t be better looked after,� �I have help when I need it,� �the staff are always very busy,� and �I am happy living here.�

Each person who used the service had a plan of care that included up to date information about the individual support and care they needed. People�s health, safety and welfare were protected as they received the advice and treatment that they needed from a range of health and social care professionals. Staff had the skills to meet people�s needs and they received appropriate support and advice from the manager.