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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 12 October 2012
Inspection Report published 12 October 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People spoke positively about living in the home and told us they felt safe. They confirmed that staff were approachable and listened to them. They knew who to speak to if they had a worry or a concern.

The home had a safeguarding policy and information about protecting people from abuse. Staff told us that they had received training about safeguarding people. It was evident from speaking to staff they were clear about reporting to the manager if they became aware of an allegation or suspected abuse.

Staff confirmed appropriate staff recruitment checks had been carried out. This meant unsuitable staff were not employed in the home. We saw the provider had recently checked that staff recruitment records were in order.

We saw from records and from speaking to staff that they had received training about the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS). The manager informed us that she would ensure that mental capacity assessments and records of best interest decisions would be in place for those who did not have the capacity to make a decision with regard to their safety about leaving the home without staff or family support.

We saw people moved freely within the home and garden. They went in and out of their bedrooms whenever they wanted. A person told us they could go out on her own if she wished to and could lock their bedroom door.

People living in the home either managed their own money or had support from relatives or the local authority. We were told that there were robust systems in place to ensure that people’s finances were protected.

Systems were in place to report, record and monitor incidents and accidents.