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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 12 October 2012
Inspection Report published 12 October 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The home had a calm atmosphere. People confirmed that staff were kind and approachable and provided them with the care and support that they needed in the way that they wanted. We saw signs of ‘well being’. People were seen to be relaxed, they smiled and talked freely with staff. We saw people taking part in a variety of activities. People told us, and “we play cards and dominoes, which we enjoy”, “we do exercises” “I go out into the garden when it is nice” and “we have lots of games to play”. People told us they had access to a hairdresser.

People told us they were asked about their religious and cultural needs. Staff informed us people’s birthdays and a number of religious festivals were celebrated in the home.

Staff and care plan’s told us people’s needs were assessed and their care and support was planned and delivered in line with their care plan. We saw people’s care plans had been regularly reviewed with involvement from the person using the service. Staff confirmed they read people’s care plans and reported to the manager when people’s needs altered. Staff told us they followed the information written in the care plans. People and records told us people using the service had access to health and social care professionals including doctors, opticians, chiropodists and social workers.

Care staff told us that they were fully involved in completing people’s daily records and other monitoring records. Risk assessments had been completed for a selection of areas including falls, nutrition and deterioration in skin condition, and had been reviewed at appropriate intervals. This indicated risks had been identified and guidance put in place to make sure people were safe. We saw that people were provided with pressure relieving equipment when at risk of developing a pressure sore.