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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 12 October 2012
Inspection Report published 12 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

During our visit we saw staff interacted with people in a respectful manner. Staff supported and encouraged people to make a number of choices. These included deciding what they wanted to, and what they wanted to drink and eat. People confirmed they were supported to make decisions about their lives and they told us that they were involved in the development of their care plans. We saw that people’s decisions were respected.

Comments from people included “I am settling in nicely”, “I have been asked about the care that I want”, and “I feel involved in decisions about my care, staff ask me what I want”.

People informed us they had their privacy needs met. Staff knocked on people’s bedroom doors and closed bathroom and bedroom doors when they supported people with their personal care needs. People were not rushed. Staff had knowledge and understanding about the importance of respecting people’s dignity, privacy and confidentiality.

Care plans included information about people’s ‘likes and dislikes’, care needs and choices. They outlined the support people needed and included details of people's individual preferences regarding their care. These records were focused on people as individuals. They described a life history and included significant life events. These records showed how people and their families had been involved in discussions about their care and treatment and had been encouraged to tell staff about the things and people who were important to them. Staff told us this helped them to understand people’s needs and wishes with regard to their care.

People told us they had received information about the service and had the opportunity to visit the home prior to making the decision whether to move in or not. A person using the service told us “I booked myself in, I received lots of information to help me decide whether to live here, and I made several visits before moving in”.