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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 12 October 2012
Inspection Report published 12 October 2012 PDF


Inspection carried out on 26 September 2012

During a routine inspection

People told us they received the care they needed and wanted and spoke positively about the staff that supported them. People approached staff without hesitation and staff supported people in a friendly, sensitive and professional manner. Staff knew about their roles and responsibilities in meeting the varied needs of people who use the service.

People had been involved in the assessment of their needs and their recorded plan of care. We saw care provided to people had been monitored and the health care needs of people had been met. People�s likes, dislikes, preferences and goals were considered in relation to the care and support that they received.

People spoke about the activities they participated in and enjoyed. We saw people took part in a range of leisure activities.

People told us they made decisions about their lives. We saw people make a number of choices. These included deciding what they wanted to eat and what they wanted to do. These choices were respected by staff.

People told us they felt safe and knew who to talk to if they had any worries or concerns. Policies and staff safeguarding training protected people from abuse.

There were systems in place to monitor and make improvements to the service provided to people.