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DHS Dental Practice - Langley Clinic

All reports

Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 6 December 2012
Inspection Report published 6 December 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 November 2012, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Individual computerised records were held for each patient. These detailed all examinations and treatment received. We were told that medical information was periodically updated. However patients were asked during their appointments with the dentist if there had been any changes, for example to their prescribed medication.

Where people required additional treatment which could not be provided at the surgery, referrals would be made by the dentist. This may include where patients required sedation, hospital treatment or the orthodontist.

We were told that the use of x-ray machines was only undertaken by staff trained to do so. The safe and effective use of x-ray equipment is important for the protection of patients, all members of the dental team and members of the public.

We discussed what arrangements were in place with regards to emergencies. We were told that emergency drugs and oxygen were available. We saw that these were kept in a separate room next to the surgery. These were easily accessible. Staff within the practice had received training in emergency procedures and cardio pulmonary resuscitation (CPR).

The patient who gave us with feedback, said that they were provided with relevant information about their treatment and that their consent was sought prior to any treatment being carried out.